Nespresso Promotion - Claim Form
(Customer) Promotion: 13. Year End 2019 Campaign

Cash-Back Claim Form

Please make sure your details are correct. Only 3 are claims allowed per household.

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    1. Promotion Name

      Nespresso $50 Coffee Credit Promotion (“The Promotion”)

    2. Promoter

      The Promoter is Nestlé New Zealand Ltd. ABN 77 000 011 316 trading as Nespresso New Zealand of Level 3, 12-16 Nicholls Lane, Parnell, Auckland, NZ 1010.

    3. Website

    4. Eligibility Criteria

      Claims can be submitted by:

      • Residents of New Zealand;
      • Who have purchased a Participating Product from a Participating Retailer;
      • Who are new/existing Nespresso Club Members; and
      • Who have submitted a claim in accordance with the Claim method;
      • Who have otherwise complied with these terms and conditions

    5. Promotional Period

      The Promotion starts at 12:01am NZDT 30 October 2019 and closes 11:59pm NZDT on 2 February 2020.

    6. Participating Products

      Any Nespresso coffee machine purchased during the Promotional Period

      A Participating Product does not include:

      1. Nespresso Business Solution machines; or
      2. Commercial sales, second-hand, refurbished, trade seconds of similar products as determined by Nespresso in its sole discretion.

    7. Participating Retailer

      Retailers who sell Participating Products in New Zealand and operate from shop fronts in New Zealand including both the physical shop front and online store operated by such retailers.

    8. Offer

      Purchase any Nespresso coffee machine to get $50 Coffee Credit. A Coffee Credit is a credit which is provided to claimants so that they can purchase any Nespresso coffee capsules.

    9. Offer Delivery

      The Coffee Credit will be provided to the claimant within 15 business days after their claim has been validated and processed by the Promoter.

      The coffee credit will be placed into the claimant’s Nespresso Membership account.

    10. Claim Method

      To claim the offer, claimants must:

      1. Go to a Participating Retailer;
      2. Purchase a Participating Product;
      3. Before the Claim Date, visit the website to submit Coffee Credit claim and join the Nespresso Club (if required);
      4. Following claim verification, receive an email from Nespresso providing confirmation.
      5. Use the Coffee Credit in accordance with Coffee Credit Use Conditions at or by phoning the Nespresso Club on 0800 234 579 or by visiting a Nespresso Boutique.

    11. Claim Close Date

      The claim process must be completed by 11.59pm NZDT by 2 March 2020. Nespresso does not accept responsibility for any late claims.

    12. Maximum claims permitted

      A maximum of three (3) claims in total will be accepted per customer during the Offer Period, provided each claim represents the separate purchase of a Participating Product.

    13. Coffee Credit Use Conditions

      The Coffee Credit must be used in full in a single transaction by 11.59pm NZDT by 2 April 2020 and be used to purchase Nespresso coffee capsules from specific Nespresso channels (Nespresso Boutiques in New Zealand, online at, Nespresso mobile apps or by calling 0800 234 579).

    14. Minimum Spend

      The Coffee Credit must be used in full in a single transaction. It cannot be used for purchases of less than $50.

      Claimants will have to spend an additional amount in order to redeem the $50 Coffee Credit. For example:

      a) Claimants may purchase 60 capsules (6 sleeves where each sleeve contains 10 capsules) of Arpeggio capsules at $0.87 per capsule at a total cost of $52.20. Following application of the $50 Coffee Credit, the claimant will have a minimum spend of $2.20.

    15. Other conditions

      1. Use with other offers: This Offer is not available in conjunction with any other Nespresso promotion, offer or discount. The offer is not available to customers who use points/rewards from a third party loyalty program as full payment towards a Participating Product at a Participating Retailer.

      2. Verification: Nespresso reserves the right to verify the validity of all claims and reserves the right to disqualify any individual claimant or group of claimants for tampering with the claim process. Proof of purchase documentation (in the form of a purchase receipt) must clearly show the Participating Retailer, the Participating Product, the price paid and the date of the purchase. The serial number of the machine must also be provided to Nespresso. Claim details that are ineligible or incomplete will be considered void.

      3. Returns: Nespresso reserves the right to refuse any claim if the Participating Product is returned to the point of purchase.

      4. Privacy: Nespresso collects claimants’ personal information in order to conduct the Offer. All personal details are kept in accordance with the Nespresso Privacy Policy. Visit to access the Nespresso Privacy Policy.

      5. Receipt of claims: Claims are deemed to be received at the time of receipt into the Promoter’s database. The Promoter is not responsible for incorrect, inaccurate, incomplete, late, lost or misdirected information caused by an entrant or occurring during transmission.

      6. Not transferable: All Offers unless stated to the contrary are not transferable & cannot be converted to cash.

      7. Consumer Guarantee: These terms and conditions do not exclude or limit the application of any statutory provision (including a provision of the Consumer Guarantees Act 1993 [NZ] where to do so would contravene that statute or cause any part of these terms and c onditions to be void.

      8. Tampering: The Promoter reserves the right to disqualify any individual claimant or group of claimants for tampering with the claim process. Tampering includes but is not limited to the utilisation of techniques designed to make multiple claims that are not associated with a separate eligible purchase, or submitting a claim which is not otherwise in accordance with these terms.

      9. Technical malfunction: If for any reason this Promotion is not capable of running as planned, whether caused by computer virus, mobile phone failure, line drop out, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupt or affect the administration, security, fairness or integrity of the Promotion, the Promoter reserves the right in its sole discretion to modify the Promotion.

      10. Lay bys: Lay-bys not paid in full by 31 January 2020 are excluded from this offer.

      11. Delivery: Free standard delivery is included with redemption

    Please confirm all details entered are correct, you may edit information by clicking the ‘EDIT’ button

    You can find it by:
    1. Accessing your Account Details Online
    2. Calling The Nespresso Club on 0800 234 579 (24/7)
    3. Asking a Coffee Specialists at your nearest Boutique
    4. Looking at a previous communication from us


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