Nespresso Promotion - FAQS
(Customer) Promotion: 13. Year End 2019 Campaign


If you have purchased a selected Nespresso machine from a participating retailer between 30th October 2019 and 2nd February 2020, simply apply online by visiting and click on Redeem Your Claim on the page and complete your details.

For the Festive promotion, Participating Products applies to any Nespresso coffee machine purchased from Participating Retailers.

A Participating Product does not include:

  1. Nespresso Business Solution machines; or
  2. Commercial sales, second-hand, refurbished, trade seconds of similar products as determined by Nespresso in its sole discretion.

Thank you for submitting your claim. For validation purposes, your claim will now be reviewed and validated by Nespresso.

The $50 Coffee Credit will be validated within 15 business days. After your claim has been successfully validated and approved by Nespresso, the Coffee Credit will be placed onto your Nespresso Membership. If you do not have a current Nespresso Membership, one will be created for you through the claim process.

Please check your emails for further updates from Nespresso on the approval of your claim. If required, you can contact Nespresso on this page on the Nespresso website.

To submit a claim, visit and click on ‘Redeem Your Claim’ on the page and complete your details by following the prompts.

Prior to starting your claim submission, please ensure that you have the below information ready as you will be required to provide it as part of your claim submission:

  1. Your 19 digit serial number from the machine you purchased (19 digit alphanumeric code found on the drip tray or underneath your machine)
  2. A scanned copy or photo of your Proof of Purchase / receipt (clearly showing machine model, date of purchase, price paid and the retailer)
  3. Your Nespresso Membership number (if you are an existing Nespresso Member) so we are able to match your claim

Yes. You will receive instant redemption after you purchase a Nespresso machine from a Participating Retailer. You will be required to show a proof of purchase to redeem the offer.

The Coffee Credit cannot be used for purchases of less than $50 and there will be an additional spend when ordering through Nespresso online. For example:

  1. Claimants may purchase 60 capsules (6 sleeves where each sleeve contains 10 capsules) of Arpeggio capsules at $0.87 per capsule at a total cost of $52.20. Following application of the $50 Coffee Credit, the claimant will have a minimum spend of $2.20.

The Coffee Credit must be used in full in a single transaction by 11.59pm by 2nd April 2020.

Simply contact the Nespresso on 0800 234 579 and we will be able to arrange a paper based claim form to be sent to a nominated address. Once completed, you will be required to return this to Nespresso (please note this can delay the approval process).

Up to three (3) claims per customers will be accepted. The offer applies to the purchase of any Nespresso machine between 30th October 2019 and 2nd February 2020 (inclusive) at any Participating Retailer in New Zealand. Lay-bys not paid in full by 30th October 2019 are excluded from this offer

There are a number of ways for you to locate your existing Nespresso Membership number. These include:

  1. If you already order your capsules online or using the mobile app, you can view your Membership number by accessing your account details online: and click on PLEASE SIGN INTO YOUR ACCOUNT
  2. Call Nespresso on 0800 234 579 (24/7)
  3. Visit your nearest Boutique and ask a Nespresso Coffee Specialist
  4. Check a recent email from Nespresso

It is important that you submit your claim using your existing Nespresso Membership number so we can ensure your machine is correctly registered on this account and you are eligible for special offers or invitations.

This also assists you being able to use your Coffee Credit with your linked email address.

We are sorry to hear that you are experiencing technical difficulties using our claims service. Kindly check that you are using the latest version of Internet Explorer, Google Chrome, Safari or Firefox. If you continue to have issues after updating your browser, you can contact Nespresso on this page on the Nespresso website.

If you are trying to select the ‘Continue’ button and the site is not progressing to the next page, this means there could either be mandatory information missing from your submission on that current page or a field has not be completed correctly.

To check, scroll up and the fields will be highlighted for you to complete prior to selecting ‘Continue’.

Please complete your claim up until the Confirmation page. From there, you will be able to go back and edit pages that have already been completed.

Following the claim verification process, you will receive an email from Nespresso providing confirmation of the Coffee Credit being placed into your Nespresso Membership.

Please ensure you have provided us with the correct email address to receive communication from Nespresso.

You can contact Nespresso on this page on the Nespresso website if required to check the status of your claim.

This email is sent to create your Nespresso website log in. Setting up this log in is required should you wish to order via either our Nespresso website or mobile app.

Go to and type in your email address and click on ‘Forgotten Your Password’. Then, input your email address again into the field and click ‘Continue’. You will then receive an email with a link for you to create your password.

The claim process for the Coffee Credit must be completed online no later than 2nd March 2020.

Claims received after this time and date will not be accepted.

You will be able to find a list of Participating Retailers on the Purchase Details page during your claim submission. To find a Participating Retailer, please click on the drop down menu. If you are unable to find your Participating Retailer, please select ‘Another Store Listed’ located within the drop down menu.

We are unable to transfer offers to another Nespresso Membership.


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