Nespresso Promotion - FAQS
(Customer) Promotion: 11. Mother's day 2019 Campaign


FAQ's

If you have purchased a selected Nespresso machine from a participating retailer between 1 April 2019 and 4 June 2019, simply apply online by visiting www.nespressopromotion.co.nz and click on Redeem Your Claim on the page and complete your details.

For the Mother’s Day promotion, Participating Products applies to any Nespresso coffee machine purchased from Participating Retailers.

A Participating Product does not include:

  1. Nespresso Business Solution machines; or
  2. Commercial sales, second-hand, refurbished, trade seconds of similar products as determined by Nespresso in its sole discretion.

Thank you for submitting your claim. For validation purposes, your claim will now be reviewed and validated by Nespresso prior to dispatching your coffee capsules.

The 100 preselected coffee capsules will be validated within 15 business days. After your claim has been successfully validated and approved by Nespresso, the 100 capsules will be dispatched within 3-5 business days.

Please ensure you check your email communication and if unsure please contact the Nespresso Club on 0800 234 579 (24/7) or via the ‘Contact Us’ page on the Nespresso website.

To receive your complimentary travel mug make a further purchase of 100 capsules or more (or any Welcome Offer) in one transaction by 31st August 2019.

The Touch travel mug (valued at $30) will be automatically added to your second Nespresso coffee order of 100 capsules or more and will be dispatched along with your coffee capsules.

The 100 coffee capsules will be made up of a preselected range chosen by Nespresso which cannot be changed or substituted for any other coffee variants. The preselected coffee capsules will consist of the following:

  • Kazaar x 10
  • Dharkan x10
  • Ristretto x10
  • Arpeggio x10
  • Roma x10
  • Livanto x10
  • Volluto x10
  • Master Origin Colombia x10
  • Fortissio Lungo x10
  • Caramelito x10

To submit a claim, visit www.nespressopromotion.co.nz and click on ‘Redeem Your Claim’ on the page and complete your details by following the prompts.

Prior to starting your claim submission, please ensure that you have the below information ready as you will be required to provide it as part of your claim submission:

  1. Your 19 digit serial number from the machine you purchased (19 digit alphanumeric code found on the drip tray or underneath your machine)
  2. A scanned copy / photo of your Proof of Purchase (clearly showing machine model, date of purchase, price paid and the retailer)
  3. Your Nespresso Club Membership number. (if you are an existing Nespresso Club Member) so we are able to match your claim to an existing Membership number

Yes. You will receive instant redemption after you purchase a Nespresso machine from a Participating Retailer. You will be required to show a proof of purchase to redeem the offer.

Yes. When you purchase a further 100 or more coffee capsules in one transaction before 31 August 2019 in a Boutique, you will receive the bonus Touch travel mug.

Simply contact the Nespresso Club on 0800 234 579 (24/7) and we will be able to arrange a paper based claim form to be sent to a nominated address of your choice which you may simply complete and send back to Nespresso.

Up to three (3) claims per customers will be accepted. The offer applies to the purchase of any Nespresso machine between 1 April and 4 June 2019 (inclusive) at any Participating Retailer in New Zealand. Lay-bys not paid in full by 4 June 2019 are excluded from this offer

There are a number of ways for you to locate your existing Nespresso Club Membership number. These include:

  1. If you already order your capsules online or using the mobile app, you can view your Membership number by accessing your account details online: https://www.nespresso.com/nz/en/home and click on PLEASE SIGN INTO YOUR ACCOUNT
  2. Call the Nespresso Club on 0800 234 579 (24/7)
  3. Visit your nearest Boutique and ask a Nespresso Coffee Specialist
  4. Check a recent email from Nespresso

It is important that you submit your claim using your existing Club Membership number so we can ensure your machine is correctly registered on this account and you are eligible for special offers or invitations.

We are sorry to hear that you are experiencing technical difficulties using our claims service. Kindly check that you are using the latest version of Internet Explorer, Google Chrome, Safari or Firefox. If you continue to have issues after updating your browser, please contact the Nespresso Club on 0800 234 579 (24/7) or via the ‘Contact Us’ page on the Nespresso website.

If you are trying to select the ‘Continue’ button and the site is not progressing to the next page, this means there could either be mandatory information missing from your submission on that current page or a field has not be completed correctly. To check, scroll up and the fields will be highlighted for you to complete prior to selecting ‘Continue’.

Please complete your claim up until the Confirmation page. From there, you will be able to go back and edit pages that have already been completed.

Following the claim verification process, you will receive an email from Nespresso providing confirmation of the 100 pre-selected coffee capsules being dispatched to the address provided.

Please ensure you have provided us with the correct email address to receive communication from Nespresso.

Please contact the Nespresso Club on 0800 234 579 (24/7) or via the ‘Contact Us’ page on the Nespresso website to enquire about the status of your claim submission.

This email is sent to create your Nespresso website log in. Setting up this log in is required should you wish to order via either our Nespresso website or mobile app.

Go to www.nespresso.com/nz/en/home and type in your email address and click on ‘Forgotten Your Password’. Then, input your email address again into the field and click ‘Continue’. You will then receive an email with a link for you to create your password.

The claim process for the “100 preselected coffee capsules” must be completed online no later than 4 July 2019.

Claims received after this time and date will not be accepted.

You will be able to find a list of Participating Retailers on the Purchase Details page during your claim submission. To find a Participating Retailer, please click on the drop down menu. If you are unable to find your Participating Retailer, please select ‘Another Store Listed’ located within the drop down menu.

We are unable to transfer offer to another Nespresso Club Membership account.

Continue?

Proceed with addition?

Proceed with deletion?

Proceed with update?