Nespresso Cash Back - FAQS
(Customer) Promotion: 5. Mother's Day 2017 Campaign


FAQ's

1
Customers who purchase a Nespresso machine from a Participating Retailer between Tuesday 21st March and Sunday 21st May 2017 will have the chance to redeem their choice of either up to $95 Coffee Credit or up to $70 Cash-back depending on the Nespresso machine purchased.
2
To submit a claim, simply visit wwww.nespressopromotion.co.nz and click on “Redeem Your Claim”. Follow the prompts to complete your claim submission.

Prior to starting your claim submission, please ensure that you have the below information ready as you will be required to provide it as part of your claim submission:
  1. Your 19 digit serial number from the machine you purchased (19 digit alphanumeric code found on the drip tray or underneath your machine)
  2. A scanned / photo of your Proof of Purchase (clearly showing machine model, date of purchase, price paid and the retailer)
  3. Your Bank Account Details (required should you be redeeming Cash-back. Please ensure your first name and last name are as per your bank account details)
  4. Your Nespresso Club Membership No. (if you are an existing Nespresso Club Member)
3
For validation purposes and as per the Terms of the Offer, customers wishing to redeem a Coffee Credit offer can apply online by visiting https://www.nespressopromotion.co.nz and follow the prompts to submit their claim or redeem at your nearest Nespresso Boutique. If you do choose to redeem online, once your claim has been received by Nespresso, you will receive a validation email with instructions on how to redeem your Coffee Credit.
4
Not a problem. Simply call the Nespresso Club on 0800 234 579 and we will be able to assist you.
5
Yes, you are able to redeem an offer on up to 3 machines purchased in the 1 claim. Of these 3 offers, you may only redeem 1 Coffee Credit and the remaining offers must be Cash-back. Example: “I purchased 3 machines, I can redeem 1 Coffee Credit and 2 Cash-backs.”
6

There are a number of ways for you to locate your Existing Nespresso Club Membership No. These include:

  1. If you already order your capsules online or using the mobile app, you can view your membership no. by accessing your Account Details Online: https://www.nespresso.com/nz/en/home
  2. Call the Nespresso Club on 0800 234 579 (24/7)
  3. Visit your nearest Boutique and ask a Nespresso Coffee Specialist
  4. Check a recent email from us
7
It is important that you submit your claim using your Existing Club Membership No. so that we can ensure your machine is correctly registered under your account and you are eligible for special offers or invitations.
8
Sorry to hear that, were you able to please confirm you’re using the latest version of Internet Explorer, Google Chrome, Safari or Firefox? If you continue to have issues after updating your browser, please contact the Nespresso Club via 0800 234 579.
9
If you are trying to select the “Continue” button and the site is not progressing to the next page, this means there could either be mandatory information missing from your submission on that current page or a field has not be completed correctly. To check this, scroll up and the field where there is something missing / information has not been completed correctly will be highlighted in red.
10
Not a problem, please complete your claim up until the Confirmation page. From there, you will be able to go back and edit pages that have already been submitted.
11
As per the Terms of Offer of the promotion, up to 3 offers can be claimed per household / person, 1 of which can be Coffee Credit and the remaining which must be Cash-back. If Coffee Credit is not showing up, this would mean you have already submitted a claim for Coffee Credit. Please contact the Nespresso Club if you require further information.
12
Unfortunately due to system limitations, we are unable to send SMS communications for Coffee Credit updates. Please provide a valid email address which we can send updates to you about your claim.
13
An email address is required for the redemption of Coffee Credit as we are required to set-up an Internet Account on your behalf as part of the validations process. Should you not have an email account, please create one or submit a family member’s email account that can receive communications on your behalf.
14
Assuming all required information has been provided, you will receive your Cash-back via EFT into your nominated bank account within 10 business days of your claim being validated and approved. For Coffee Credit, you will receive a validation email once your Coffee Credit has been applied to your Nespresso account with instructions on how you can redeem.
15
Of course, during the claim submission process on the portal, you will be able to select the method in which you can receive notifications about the progress of your claim. For Cash-back submissions, you have the choice of receiving notifications either by Email or SMS. For Coffee Credit claim submissions, you are able to receive notifications by Email only.
16
Thank you for submitting your claim. For validation purposes, your claim will now be reviewed and validated by Nespresso prior to you being able to redeem your Coffee Credit. Once your claim has been approved, you will receive a validation email with instructions on how to redeem your Coffee Credit.
17
Simply contact the Nespresso Club on 0800 234 579 (24/7) to enquire about the status of your claim submission.
18
This is your Internet Account creation email. Setting up an Internet Account is required should you wish to redeem your Coffee Credit via either our Nespresso website or mobile app. It is important that you set-up your Internet Account using the link as provided on that email to ensure that your Coffee Credit will apply to your order basket when you go to place your order. A reminder that free standard delivery applies to all orders placed on our Nespresso website or mobile app where Coffee Credit is being redeemed.
19
Not a problem, you are able to regenerate this email yourself. Simply go to https://www.nespresso.co.nz/en/home and in the top right you will see a field to input your email address and password. Simply type in your email address and click on “Forgotten Your Password”. Input your email address into the field and click Continue. You will then receive an email with a link for you to set your password. If you are having difficulty, please don’t hesitate to contact the Nespresso Club on 0800 234 579 (24/7).
20

Once you have received your validation email, you may redeem your Coffee Credit via any of the below methods:

A reminder that your Coffee Credit must be redeemed in full in a single transaction by Tuesday 28th February 2017. Free Standard Delivery also applies on orders placed where Coffee Credit is being redeemed via channels where delivery applies (e.g. Nespresso Club, Nespresso website, Nespresso mobile apps, Boutique Distant Orders).

21
As per the Terms of Offer, the Coffee Credit must be redeemed in full in a single transaction by Sunday 16th July 2017.
22
As per the Terms of Offer, the Coffee Credit applied is for the purchase of Nespresso coffee capsules only.
23
Not a problem, once you receive your validation email, you will also receive an email for you to set-up your Nespresso Internet Account. Follow the instructions on this email to set-up your Nespresso Internet Account (must be actioned within 72 hours of receiving your email). You can then login to the Nespresso website or mobile app, place your coffee order and your credit will be deducted on your order basket.
24
Your Coffee Credit has been applied to your existing Nespresso Club Membership account. To redeem this via the website or mobile app, simply then login to the Nespresso website or mobile app, place your coffee order and your credit will be deducted on your order basket.
25
Not a problem, simply place your coffee order as per the process above and once you reach the Delivery page, under the Select Your Delivery Method section click on “Modify”. You can then choose other delivery methods available to your area of delivery (e.g. Twilight or Next Day Delivery). Please note: Twilight and Next Day Delivery are not included as part of the offer and so an additional charge for these methods will apply.
26
We are sorry to hear you are experiencing issues. Could you please confirm:
  1. You are placing your order using the account linked to your Nespresso membership no. as specified on your validation email?
  2. You’re not on the Quick Order Shopping Bag. If you are, select “Proceed to Order” and you will reach the Shopping Bag Summary page where the Coffee Credit will be visible as a discount off your order basket.
Still can’t see the Coffee Credit? Simply call the Nespresso Club on 0800 234 579.
27
Claims can be received up until Sunday 18th June 2017 (claims close date).

Continue?

Proceed with addition?

Proceed with deletion?

Proceed with update?