Nespresso Promotion - FAQS
(Customer) Promotion: 15. Father's day 2020 Campaign


FAQ's

If you have purchased a Nespresso coffee machine from a Participating Retailer between 3 August 2020 and 27 September 2020, simply submit your coffee credit claim by visiting www.nespressopromotion.co.nz and click on ‘Redeem Your Claim’. Your Coffee Credit will be available to you 10 business days after approval of your claim.

The offer is subject to the Participating Product purchased and meeting the Terms of Offer.

Participating Products and offers are listed below for reference.

  1. Offer 1: Purchase any Usolo, Inissia or Essenza mini Nespresso coffee machine to receive $40 off your next coffee order during the Promotional Period from Participating Retailers.
  2. Offer 2: Purchase any Umilk, Essenza Plus, Pixie, CitiZ&milk, Prodigio, Expert&milk, Lattissima, Maestria or Creatista Nespresso coffee machine to receive $80 off your next coffee order during the Promotional Period from Participating Retailers.

Once your claim has been approved, the Coffee Credit will be placed on your Nespresso membership to use.

To submit a claim, visit wwww.nespressopromotion.co.nz and click on ‘Redeem Your Claim’ and complete your details by following the prompts.

Prior to starting your claim, please ensure that you have the below information ready as you will be required to provide it as part of your claim submission:

  1. Your 19-digit serial number from the machine you purchased (19-digit alphanumeric code found on your machine drip tray or underneath your machine)
  2. A scanned copy / photo of your Proof of Purchase (clearly showing machine model, date of purchase, price paid and the retailer)
  3. Your Nespresso membership number (if you are an existing Nespresso member)

Retailers who sell Participating Products in New Zealand and operate from shop fronts in New Zealand including both the physical shop front and online store operated by such retailers and which display promotional material.

A Participating Retailer is not www.nespresso.com or Nespresso via phone 0800 234579 or Nespresso Boutiques.

You will be able to find a list of Participating Retailers on the Purchase Details page during your claim submission. To find a Participating Retailer, please click on the drop-down menu. If you are unable to find your Participating Retailer, please select ‘Others’ located within the drop-down menu.

Yes, you are required to be or become a Nespresso member to receive the $80 or $40 Coffee Credit.

If you are not a Nespresso member, you can simply submit your claim and we will automatically create you a Nespresso membership. Your membership details will be emailed to you shortly after your claim submission.

After your claim has been approved, you will receive an email containing your new Nespresso membership number and details of how to use your Coffee Credit.

Yes, once you have purchased a Participating Product from a Participating Retailer during the Promotional Period, simply visit your nearest Nespresso Boutique and present a physical copy of the original proof of purchase along with the machine serial number (19-digit alphanumeric code found on your machine drip tray or underneath your machine) to use the offer. Digital invoices will not be accepted.

Up to (3) claims per customer will be accepted. The offer applies to the purchase of selected Nespresso machines between 3 August 2020 and 27 September 2020 (inclusive) at any Participating Retailer in New Zealand. Lay-bys not paid in full by 27 September 2020 are excluded from these offers.

There are a few ways for you to locate your existing Nespresso Membership number. These include:

  1. If you already order your capsules online or using the Nespresso mobile app, you can view your Membership number by accessing your account details online: https://www.nespresso.com/nz/en/home and click on ‘PLEASE SIGN INTO YOUR ACCOUNT’
  2. Call Nespresso on 0800 234 579 (toll-free) and available 24/7
  3. Visit your nearest Nespresso Boutique and ask a Nespresso Coffee Specialist
  4. Check a recent email from Nespresso

It is important that you submit your claim using your existing membership so we can ensure your machine is correctly registered on this account, and you are eligible for special offers or invitations.

This will also ensure you can use your existing online account to place your order using the promotion.

We are sorry to hear that you are experiencing technical difficulties using our claims service. Kindly check that you are using the latest version of Internet Explorer, Google Chrome, Safari or Firefox. If you continue to have issues after updating your browser, please contact Nespresso on 0800 234 579 or via the ‘Contact Us’ page on the Nespresso website.

If you are trying to select the ‘Continue’ button and the site is not progressing to the next page, this means there could either be mandatory information missing from your submission on that current page or a field has not been completed correctly. To check, scroll up and the fields will be highlighted for you to complete prior to selecting ‘Continue’.

Please complete your claim up until the Confirmation page. From there, you will be able to go back and edit pages that have already been completed.

Your Coffee Credit will be provided to you within 10 business days after your claim has been validated by Nespresso. You will receive a confirmation email including instructions on how to use your Coffee Credit.

During the claiming process, updates about the status of your claim will be provided to you by the email address provided in your claim.

If you did not receive any emails after your claim submission, please check your spam folder.

First, your claim will be reviewed and validated by Nespresso prior to you being able to redeem your Coffee Credit. The Coffee Credit will be provided within 10 business days after your claim has been successfully validated by Nespresso. Please keep a look out for communication from Nespresso via email.

Please ensure you have provided us with the correct email address to receive communications from Nespresso.

Please contact Nespresso on 0800 234 579 (24/7) or via the ‘Contact Us’ page on the Nespresso website to enquire about the status of your claim submission.

Go to www.nespresso.com/nz/en/home, type in your email address and click on ‘Forgotten Your Password’. Then, input your email address again into the field and click Continue. You will then receive an email with a link for you to create your password.

Once you have received your approval email, you may redeem your Coffee Credit via any of the below methods:

A reminder that your Coffee Credit must be used in one single transaction by 22 November 2020.

There is a minimum spend when you redeem the Coffee Credit. For example:

  1. Claimants of Offer 1 may purchase 50 capsules (5 sleeves where each sleeve contains 10 capsules) of Firenze Arpeggio capsules at $0.87 per capsule at a total cost of $43.50. Following application of the $40 Coffee Credit, the claimant will have a minimum spend of $3.50.
  2. Claimants of Offer 2 may purchase 100 capsules (10 sleeves where each sleeve contains 10 capsules) of Firenze Arpeggio capsules at $0.87 per capsule at a total cost of $87.00. Following application of the $80 Coffee Credit, the claimant will have a minimum spend of $7.00

Free standard delivery also applies when your Coffee Credit is being used, where delivery is applicable.

Your Coffee Credit must be used in one single transaction by 22 November 2020.

There is a minimum spend when you redeem the Coffee Credit. For example:

  1. Claimants of Offer 1 may purchase 50 capsules (5 sleeves where each sleeve contains 10 capsules) of Firenze Arpeggio capsules at $0.87 per capsule at a total cost of $43.50. Following application of the $40 Coffee Credit, the claimant will have a minimum spend of $3.50.
  2. Claimants of Offer 2 may purchase 100 capsules (10 sleeves where each sleeve contains 10 capsules) of Firenze Arpeggio capsules at $0.87 per capsule at a total cost of $87.00. Following application of the $80 Coffee Credit, the claimant will have a minimum spend of $7.00

Free standard delivery also applies when your Coffee Credit is being used, where delivery is applicable.

The claim process for Offer 1 and Offer 2 must be completed no later than 11:59pm NZDT 25 October 2020 (“Claim Close Date”)

Claims received after this time and date will not be accepted.

As per the Terms of Offer, the Coffee Credit must be redeemed in full in a single transaction by 11:59pm NZDT on 22 November 2020. Please see Terms of Offer for full details.

Yes, you are required to redeem your $80 or $40 Coffee Credit by 11.59pm NZDT on 22 November 2020. If you place a coffee order after 22 November 2020, your Coffee Credit will not apply.

Once you receive your approval email, there will be a link provided to set-up your Nespresso website log in. Click on the link and follow the instructions on the website to set up your Nespresso website log in (must be actioned within 72 hours of receiving your email). You can then login to the Nespresso website or mobile app, place your coffee order and enter your promotional code at the check out to redeem the offer.

We are unable to transfer your Coffee Credit to another Nespresso membership.

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